Realdoors Returns Policy
A minimum order amount applies. Because all our doors are custom made, we require a down payment in advance before we take doors into production.
A longer delivery time as expected is not a reason for cancellations or refunds.
Any order can be cancelled or changed within 48 hours of our order confirmation.
Cancellation after 48 hours is not possible even if the payment is not yet made.
You will be liable for the total order amount and any costs occurring for retrieving payment in case of cancellation after 48 hours.
Please check the order confirmation / invoice carefully, because the doors will be produced accordingly to it.
Also be aware that with most doors the inside of the door will look different to the outside and with certain models we use plywood as an inside finish if necessary for a better look / finish of the inside of the door. On request we can send the production drawing for confirmation. Panels for doors that will be lacquered are made of solid Merbau (Kwila), for doors that will be painted they are made of external quality MDF
When you receive the order, check carefully (if complete, and according to specification) before accepting it.
Once accepted we can not be responsible for damages or completeness.
Please make sure there is equipment or people available for unloading when being delivered.
We can not take responsibility and are not responsible for damages occurring during and after unloading.
Once the delivery is accepted, it will not be possible to return it without extra costs occurring and only after our agreement.
Non standard sized doors, special designed doors and Meranti or Veneered doors cannot be returned.
See also our treatment and maintenance page as well as the FAQ.